5509 Privacy Policy

When you register on 5509, we collect personal information including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes as required under Philippine regulations. During the normal use of the platform, we also collect gameplay data, session logs, device identifiers, IP addresses, and browser or app information to ensure platform security and a smooth user experience. Payment-related information — including deposit amounts, withdrawal requests, and the payment method used — is recorded for transaction processing, fraud prevention, and regulatory compliance. We may also collect communications you send us through support channels, including messages, screenshots, and any documentation you voluntarily provide when raising a query or dispute. Automatically collected technical data such as cookies, session tokens, and usage patterns help us improve platform performance and personalise content relevant to Filipino players. We collect only the minimum data necessary to deliver our services and meet our legal obligations under applicable Philippine law.

Your personal data is used primarily to create and manage your 5509 account, verify your identity, process deposits and withdrawals, and provide you with access to the full range of games and features available on the platform. We use technical and usage data to monitor platform performance, detect and prevent fraudulent activity, and ensure the security of your account at all times. Where required by Philippine regulatory authorities or applicable law, we may use your data to fulfil compliance obligations including anti-money laundering checks and responsible gaming assessments. Aggregated, anonymised data may be used internally to analyse trends, improve our product offering, and understand how Filipino players engage with different areas of the platform. We may use your contact details to send you important service notifications — such as changes to these policies, account security alerts, or support responses — but we will not send you unsolicited marketing communications without a clear basis for doing so. We do not use your personal information to make automated decisions that significantly affect your rights without human review being available.

5509 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes, and this commitment applies regardless of the circumstances. We may share data with carefully selected third-party service providers who assist in operating the platform — including payment processors, identity verification partners, and technical infrastructure providers — but only to the extent strictly necessary for those services to function, and under contractual obligations that require them to protect your data. Where required by Philippine law, a court order, or a lawful request from a regulatory or law enforcement authority, we may disclose personal data without prior notice to you. In the event of a business restructure, merger, or acquisition involving 5509, personal data held on registered players may be transferred as part of that process, subject to the same protections described in this policy. We will never share your personal data with third parties for their own independent marketing or commercial use. If you have concerns about how your data is shared, you are welcome to raise them through the support channel described in our FAQ.

Personal data collected by 5509 is stored on secure servers and retained for as long as your account is active and for a defined period thereafter, as required by Philippine regulatory and financial record-keeping obligations. Account and transaction records are typically retained for a minimum of five years following account closure to satisfy legal and compliance requirements, even if you request deletion of your account. Technical logs and session data are retained for shorter periods consistent with their purpose — generally between 30 and 90 days — unless an ongoing security investigation or dispute resolution requires them to be held longer. We apply industry-standard security measures to stored data including encryption, access controls, and regular security reviews to minimise the risk of unauthorised access, loss, or alteration. When data is no longer required and no legal obligation to retain it remains, it is securely deleted or anonymised in a manner that prevents re-identification. You may contact our support team via the FAQ page to request information about how long specific categories of your data are held.

As a registered player in the Philippines, you have the right to request access to the personal data we hold about you, to request corrections where information is inaccurate, and to request deletion of data where no overriding legal obligation requires us to retain it. You may also request that we restrict the processing of your data in certain circumstances, or object to specific uses of your information where our processing is based on legitimate interest rather than a legal requirement. Requests relating to your personal data can be submitted through the support channel described in the FAQ section, and we will respond within a reasonable timeframe consistent with applicable Philippine data privacy law. Please note that some requests — particularly deletion requests — may not be fully actioned where retention is required for regulatory compliance, active dispute resolution, or fraud prevention purposes. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to handling all data rights requests fairly and transparently, and no player will face any disadvantage for exercising their rights under this policy.

5509 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and ensure the platform functions correctly across different devices and browsers. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and use key features. Analytical cookies help us understand how players navigate the site so we can identify areas for improvement — this data is processed in aggregated form and is not used to build individual profiles for advertising purposes. We do not use third-party advertising cookies or allow external advertising networks to place tracking technologies on the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your experience on the platform. For more information about specific cookies used and how to control them, please visit the FAQ page.

5509 reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, applicable Philippine law, or regulatory guidance from relevant data protection authorities. The date of the most recent update is displayed at the top of this page, and it is your responsibility to review this policy periodically. Where changes are material — meaning they significantly affect how your data is processed or your rights as a player — we will make reasonable efforts to notify registered players through available communication channels before the changes take effect. Continued use of the platform following a policy update constitutes your acceptance of the revised terms. If you disagree with any update, you should stop using the platform and contact support to arrange account closure. Questions about any specific change can be submitted through the FAQ and support section.